15-Day Return & Refund Policy
At Viotor Online Shopping, customer satisfaction is our top priority. We want you to shop with confidence, which is why we offer a 15-day return and refund policy on eligible products.
Eligibility for Returns
- You can return products within 15 days of delivery.
- Items must be unused, in original packaging, and with all tags/labels intact.
- Proof of purchase (invoice or order ID) is required.
Non-Returnable Items
- Products that have been used, damaged, or altered.
- Personal care, hygiene, and perishable items.
- Customized or special-order products.
- Digital/downloadable goods.
Refund Process
- To initiate a return, contact us at info@luxuryabayas.online within 15 days of delivery.
- Our team will review your request and provide return instructions.
- Once the product is received and inspected, a refund will be issued to your original payment method within 7–10 business days.
Exchange Option
Instead of a refund, you may request an exchange for another product of equal or higher value (price difference applies).
Shipping & Return Costs
- If the return is due to a damaged, defective, or incorrect item, Viotor Online Shopping will cover the return shipping cost.
- For all other returns, the customer is responsible for the return shipping charges.
Contact Us
For returns, refunds, or exchange assistance, please contact our support team:
Email: info@luxuryabayas.online
Website: www.luxuryabayas.online
We’re here to make your shopping experience with Viotor Online Shopping simple, secure, and satisfying.
